One Call To Do It All With Gold Coast City Marina

19 April 2021

Time to Slip during SCIBS? No-nonsense Boat Maintenance Is Here for Sanctuary Cove Berth Holders at GCCM.

Untitled design (1)
Untitled design

We have all heard the old saying, ‘the two happiest days in a boat owner’s life: the day you buy the boat, and the day you sell the boat’. Sometimes it seems everything in between can be dominated by finding the right marine trades, arranging quotes, scheduling contractors and sitting on deck waiting for them to arrive. Yet does it really have to be that way? Surely there is a better approach. Gold Coast City Marina is making this experience hassle-free for berth holders of Sanctuary Cove Marina.

The team at Gold Coast City Marina & Shipyard (affectionately known as GCCM) know all too well the strains on time poor boat owners and they’ve come up with a straightforward way to circumvent the run-around that is usually involved in an annual slipping period. It’s an all-inclusive haul out, hardstand and antifoul package which aims to save boaties both time and money, and it’s getting rave reviews from nautical enthusiasts. The GCCM team will even make the time to come and meet with Sanctuary Cove berth holders prior to a haul out period to ensure requirements are tailored and our quoting process is transparent and provides value for the customer.

GCCM reinvented boat maintenance and servicing in South East Queensland when they first opened the gates over 20 years ago. The developers, all avid boaties themselves, put the boat owner at the centre of the design of the top-notch facility and went about assembling a stellar line up of Australia’s leading marine trades and contractors onsite. It was a revolution that squarely sought to alleviate the pressure points of boating so owners could enjoy a lot more boating and lot less hassle. Hear the vision for yourself from CEO, Trenton Gay.

“We know our customers are pressed for time and we know their boat is their means of escape. They want their boat in tip top condition and ready to hit the water when schedules permit yet they often simply don’t have the time to coordinate the required maintenance. They want a trusted partner with access to leading trades so all it takes is a meeting with our customer service team or a phone call and it’s done,” says GCCM’s General Manager of Customer Experience and Facilities, Luke McCaul.

The all-inclusive package is just that, all inclusive, and based on a per foot rate for boats up to 55 feet. It includes the haul out, waterblast, environmental levy, four days of hardstand, a running gear check, antifoul preparation and application, a washdown and chamois, return to water and management of all included works. Everything included for $69 per foot for boats up to 55-feet. Even the GST is included.

“We launched the program in 2020 in response to many of our customers stuck interstate and still requiring a solution for their boat’s maintenance on the Gold Coast.

It was so popular due to its ease that we have continued the package into 2021,” continues Luke.

With over 90 marine businesses onsite, GCCM coordinates the trades to complete the package. For the antifoul application, GCCM works with onsite trades Harbourforce and Bradford Marine. Boat owners on the package can select between Jotun’s Seavictor 40 and International Awlcraft antifouling or opt for an upgrade to a premium antifoul package.

GCCM then calls in leading marine engineers and running gear specialists, Watson Marine Engineering, to undertake the complimentary running gear check. Watsons will give the boat owner a comprehensive report and if there are works to be completed, they can immediately quote and manage it. No running around. No additional costs for lifting. All at the same time. There are also options to upgrade to prospeed and anodes, all of which is quoted before the lift in our complimentary consultation so there are no surprises.

Finally, when the work is complete and the antifoul dried, GCCM calls our onsite detailers Harbourforce or Bradford Marine, to complete a washdown and chamois before returning the boat to the water ready to go. Everything from the lift to the return to water is overseen by the GCCM team. So, there’s one call to do it all, one key point of contact and one bill. It’s that simple.

Luke explains, “We obviously have a standard package. However, there is plenty of scope for larger boats, for add-ons, upgrades to undercover areas or even bigger job lists. Whatever the case, the principle is the same, we will take the time initially to provide you with a quote that meets your requirements and managed by our friendly team or you are free to self-manage. Our team can even arrange a professional skipper to deliver the boat to and from the shipyard if you are unable to move it yourself. At GCCM, we truly want it to be hassle-free for Sanctuary Cove berth holders. Our aim is to provide berth holders with a ‘Service Paradise’ that allows them to enjoy a lot more boating, and a lot less hassle.”

If a no-nonsense approach to boat maintenance interests you, contact the Sanctuary Cove customer service team for more information on  5577 6570.

Back to Articles